Luxury Casino Contact Information

This document sets out the official contact channels and support procedures for Luxury Casino. All communication with the customer support team must follow the methods and guidelines described below.

1. Available Contact Methods

Luxury Casino provides the following verified contact channels for customer inquiries and support requests.

Email support
Official support email: [email protected]
This email address is operated by the customer service department and handles written inquiries related to account management, verification, technical issues, and general questions.

Live chat
24/7 live chat is available through the Contact Us section on the official website. Live chat provides real-time assistance and is the fastest method for urgent inquiries.

No phone support
Luxury Casino does not currently offer telephone support. All customer communication must be conducted via email or live chat.

2. Response Times and Procedures

Email inquiries
The standard response time for email inquiries is within 24 hours of receipt. Complex requests requiring account review or verification may take longer. All responses are sent from the official support domain.

Live chat
Live chat operates 24 hours per day, 7 days per week. Wait times vary depending on volume and typically range from a few minutes to under one hour during peak periods.

3. Information Required for Support Requests

To process an inquiry efficiently, the following information should be provided:

• Registered account username or email address
• Description of the issue or question
• Relevant dates, transaction IDs, or error messages (if applicable)
• Any supporting documentation requested by the support team

Failure to provide complete information may delay resolution of the request.

4. Verification and Security

All contact with the support team is subject to identity verification procedures. A user may be asked to confirm:

• Account registration details
• Recent account activity
• Answers to security questions set during registration

Support representatives will never request a full password via email or chat. Passwords should not be shared with anyone claiming to represent Luxury Casino.

5. Language Support

Customer support is available in English and French. Inquiries submitted in other languages may experience longer response times or require translation.

6. Jurisdictional Contact Information

Ontario players
Players accessing Luxury Casino through the Ontario-regulated platform may also contact ConnexOntario for responsible gambling support:
Phone: 1-866-531-2600
Website: connexontario.ca

This service is independent of Luxury Casino and provides confidential support for gambling-related concerns.

7. Corporate and Regulatory Information

Luxury Casino is operated by Apollo Entertainment Ltd., with registered offices in Malta:
8, Villa Seminia, Suite 2
Sir Temi Zammit Avenue
Ta’ Xbiex, Ta’ Xbiex 1011
Malta

Luxury Casino is part of the Casino Rewards group. Licensing and regulatory details are available on the About Us and Legal pages of the official website.

In Ontario, Luxury Casino operates under a license issued by the Alcohol and Gaming Commission of Ontario (AGCO) and is registered with iGaming Ontario.

8. Restrictions on Contact Use

The contact channels listed in this document are for legitimate customer support purposes only. The following uses are prohibited:

• Spam or unsolicited marketing
• Abusive, threatening, or harassing communication
• Attempts to circumvent account restrictions or verification procedures
• Fraudulent claims or misrepresentation

Luxury Casino reserves the right to suspend or terminate accounts that misuse the contact channels.

9. Official Website and Domain Verification

Official contact and support are only available through the following verified domains:

• luxury.casino
• luxurycasino.com
• luxury-casino.ca (Canada-specific information)

Emails or messages claiming to represent Luxury Casino from unverified domains should not be trusted. The sender should always be verified before any account information is provided.

10. Changes to Contact Information

Luxury Casino may update contact methods, email addresses, or support procedures from time to time. Any changes will be posted on the official website. Continued use of the services after such changes constitutes acceptance of the updated contact procedures.

For the most current contact information, reference should always be made to the Contact Us page on the official website.

11. Complaints and Escalation

If an issue is not resolved through standard support channels, it is possible to request escalation to a senior support representative. Escalation requests must include:

• Original inquiry reference number
• Summary of the issue
• Previous correspondence with support
• Reason for escalation

Escalated inquiries are reviewed within 5 business days.

Players in regulated jurisdictions may also have the right to contact the relevant licensing authority if they believe their complaint has not been handled appropriately.

This contact information document is effective as of the date of publication and supersedes any previous versions.